Privacy Policy

At Ashore Health Care LLC, your privacy and trust are extremely important to us. We are committed to safeguarding your personal and health-related information in accordance with federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA). This privacy policy explains the types of information we collect, how we use and protect it, and your rights regarding that information—including communications by SMS (text message).

Information We Collect

We may collect the following types of information to deliver quality care and support:

  • Personal Identifiers: Name, address, phone number, date of birth, email address, and emergency contacts
  • Protected Health Information (PHI): Medical history, diagnoses, treatment details, medications, care plans, and insurance information
  • Digital & Technical Information: Website usage data, browser type, IP address, and analytics to enhance your online experience

This information is collected directly from you or your authorized representative during your interaction with our team or website.

How We Use Your Information

Your information is used to:

  • Provide and coordinate your home health care services
  • Communicate with you about your care, appointments, and service updates
  • Respond to your questions or requests
  • Send secure messages including appointment reminders, care updates, and wellness resources
  • Improve our internal processes, website, and user experience

We do not sell, rent, trade, or share your personal information with unaffiliated third parties for marketing purposes.

SMS/Text Message Communication

By voluntarily providing your mobile number, you may opt in to receive important care-related SMS messages from Ashore Health Care, including appointment reminders, health tips, and service updates.

  • Opting In: You consent to receive messages by providing your mobile number and/or replying with specific keywords such as “JOIN” or by checking an opt-in box during registration or care coordination.
  • Message Frequency: The number of messages may vary depending on your care needs. Standard message and data rates may apply based on your carrier.
  • Opting Out: You may opt out of SMS communication at any time by replying “STOP” to any message. You will receive a confirmation and no further texts will be sent unless you re-enroll.
  • Support: To receive assistance via text, reply with “HELP” or contact our team directly at support@ashorehealthcare.com

We will never use SMS to send sensitive personal health information without your consent. SMS communications are used to support your care experience, but participation is entirely optional and will not affect your access to services.

No mobile or messaging consent information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; your information will not be shared with any third parties.

Sharing Your Information

We may share your information with trusted partners and service providers who assist us in delivering care and managing business operations (e.g., scheduling platforms, billing systems, or communication tools). These third parties are contractually obligated to keep your information secure and use it only for authorized purposes.

We may also disclose your information when legally required (e.g., court order, public health concern) or to protect the rights, property, or safety of our clients or the public.

Data Security

Ashore Health Care uses robust physical, technical, and administrative safeguards to protect your personal and health information. These include encrypted data storage, secure servers, access controls, staff training, and regular security audits.

Third-Party Websites

Our website may link to third-party sites for additional resources. We are not responsible for their privacy practices and encourage you to review their policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be sent to all subscribers for their review and consent to agree and also posted to our website with a revised effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this policy or your personal information, please contact:

Ashore Health Care LLC
100 7th Street, Suite 105, Portsmouth, VA 23704

Phone: (757) 279-7123

Email: support@ashorehealthcare.com